Greene and Co. Award Winning Estate Agency
We’re very proud of our achievements – and see them as a benchmark to continue to try and better ourselves.
We always try to add that little something extra to give our customers the best that we can.
All of this adds up to prove we really do have your best interests at heart - and are dedicated to making the experience with Greene and Co as comfortable and problem free as possible.
Estate Agency of the Year Awards: 2009 - 2010: 3 awards won!
Improving on standards and results for last year Greene & Co. go from strength to strength winning not one but three awards. Gold for Best UK Medium Agency and Silver for Best Customer Service and Best London Agency. The event, now in its sixth year, is widely recognised as the most important in the industry calendar that prides itself on a judging process that is fair and consistent. This year the approach to decision making was to reward those firms that had made clear progress last year when facing notoriously difficult market conditions.
This is what the judges had to say:
Best London Medium Agency - Gold Award
Best UK Medium Agency – Silver Award
“Greene & Co. is an agency in a position of knowledge and authority of their local area meaning their customer loyalty is second to none”.
“Team member’s adhere to the ’12 Golden Rules’ of service standards”.
“An impressive focus on CSR and involvement in local causes and exceedingly high staff retention shows an agency that really values it’s team and in turn are hugely respected by its clients”.
Best Customer Service - Silver Award
"Greene & Co. deserves this award for their vision and undistilled commitment to everything that customer service stands for. Every client receives a personal letter from the MD following completion a nice touch is the concept of the ‘mother call’ to enquire if they’ve settled in well and need any further help”.
Estate Agency of the Year Awards 2008-2009: 5 awards won!
Estate Agency of the Year 2008-2009
Gold Award, Customer Services
For the second consecutive year, Greene&Co have won the Gold Award for Customer Service across the UK property market. What an honour!
Again, supported and judged by the NAEA they had the following to say about us;
“Greene & Co has a diverse training structure which keeps customer service at the heart of their culture, both embedded in the business through a "buddy system" and driven from the top. Twelve non-negotiable standards at the heart of the organisation set the minimum benchmark, but the company always aspires to do better. They have excellent initiatives in place to measure successful customer service, which take into account the individuals who are delivering results as well as the big picture. Best practice is shared regularly, with many examples of improvement in the business the result of customer feedback or staff suggestions. Greene & Co is a fresh thinking company, and one of the Times Top 100. Above all, their culture is to "treat every customer like gold"
Estate Agency of the Year 2008-2009
Gold Award, Best Medium Sized London Agency
Here's what the judges had to say... "Introducing a "goodwill charter" to counter gazumping and gazundering has generated an additional 30% of business for Greene & Co. Customer satisfaction is at a high, perfectly illustrated by very exuberant testimonials. The company is very visible in the community, with regular charity involvement and appearances on national television. Staff are enjoying training trips, receive motivational meetings and intensive training and development, and are given the tools to really get the job done. And the company turnover and profit is rising year on year. It seems that believing in Kaizen - the philosophy of continuous improvement - is really working for Greene & Co., whatever the market conditions."
Estate Agency of the Year 2008-2009
Silver Award, Marketing
"Greene & Co present a well-planned, consistent marketing campaign. From the launch of the landlord and vendor information packs to the production of area guides for their Crouch End office, they remain internally and externally true to their brand values. A unique idea was to distribute the promotional "Go Greene" bags, which not only demonstrates social and environmental concern but also strengthens brand awareness and perception in the locality where 30,000 branded bags were distributed. Community focus is also very apparent in the sponsorship of various local clubs, school support and fundraising for charities, again whilst maintaining brand values. Greene & Co is also strong on the measurement of campaign effectiveness, proving the value of all their marketing. This is illustrated by them having moved into a Top 5 agency position in Crouch End by the middle of 2008."
Estate Agency of the Year 2008-2009
Bronze Award, Best Medium Sized Estate Agency in the UK
"Operating in the heart of London, Greene & Co is a small company with an extremely high profile. They project a strong corporate identity and their customer care and complaints procedure is second to none; indeed, their dedication to customer care forms the main message of their mission statement. With enthusiasm from the MD down, Greene& Co engenders a sense of loyalty and shared working practices in order that the team and therefore the clients are happy. They also have a fantastic marketing ethos, performing objective analysis of their campaigns to see exactly where they get the best response from and adjusting their marketing spend accordingly."
2008 Cecil Jackson-Cole Award for Corporate Social Responsibility
Also awarded at the Estate Agency of the Year event was this special award, set up to recognise and reward the agent who exceled in their commitment to business, community and environmental issues. It was awarded to Greene & Co. for our dedication to Corporate Responsibility, understood and embraced by the whole company. The judges looked for proof of a clear, well communicated CSR approach fully integrated into the agents everyday business approaches as well as examples of projects and strategies that have a positive impact on the our local community.
The Negotiator Awards, November 2008
Tuesday evening, 11th November 2008 saw Greene & Co. named Estate agency marketing team of the year and Estate agency employer of the year, their managing director David Pollock enjoying personal success in being named Estate agency leader of the year as well as the company picking up the top award of the night – The Negotiator’s Best of the Best trophy.
Marketing Team of the Year: Winner
Fighting off tough competition, Greene & Co. were named Estate agency marketing team of the year as host TV comedian Rory Bremner stated “The judges were impressed with the sheer range of marketing activities developed by the small marketing team. They also liked the way response levels were carefully monitored, to improve the effectiveness of any campaigns. Lots of local community work also, in the end, helped clinch it for them.”
Employer of the Year: Winner
The Employer of the year award was won by Greene&Co as “This firm came across as an outfit that it would be really fun to work at. They do staff trips abroad, they’ve raised more than £30,000 for charity this year, they have a great internal communications system and the Sunday Times voted them one of the best small firms to work for in the country.”
Leader of the Year: David Pollock
David Pollock, picked up the award of estate agency leader of the year as the judges said he was “a determined, inspirational leader, with a strong hand on the tiller. He is respected by his peers and his whole team”, they said.
The Best of The Best Award
According to the write-up in The Negotiator Magazine following on from the evening "The commendable short-list which was a closely guarded secret until the big night, was determined by The Negotiator team, who selected firms based on a mixture of their profitability, their innovation, how happy and motivated their staff are and their marketing acumen. The award also recognises the following firms for their all-round professionalism and their wider role within the profession: Chesterton, Connells Group, Countrywide, Foxtons and Williams & Goodwin.
In the end, it was Greene & Co, a grand example of what a modern estate agency should be all about, that was able to take away its fourth award of the evening - enough to build a trophy cabinet for, we think."
Estate Agency of the Year 2007-2008
Gold Award, Customer Services
In December 2007 we were officially awarded Estate Agency of the Year 2007 - Best Customer Services.
This means our customer service initiatives are considered the best in the industry, in the UK, by an NAEA backed independent panel of experts. The awards are a benchmark for exceptional standards of service and achievement within the industry. We have been congratulated for our original thinking through the good will charter, company incentive schemes and vigorous checking processes (our MD is completely hands on, checking each and every aspect of the service and offering his direct line on all company stationary!)
Shane Ballard, Assistant Sales Manager & Stephen Brown, Sales Manager, West Hampstead accepting gold award on behalf of Greene&Co
Sunday Times 100 Best Small Companies to work for 2007 & 2008
In addition to our kudos as an Estate Agency of the Year, we also received the honour of being named one of the Sunday Times ‘100 Best Small Companies to Work For’ in 2007 and 2008.
David Pollock, MD of Greene&Co accepting Sunday Times Top 100 Companies award
Best Companies accreditation - 2007, 2008 and 2009!
In 2007 and 2008 we were the only Estate Agency in London to receive the superior 2 Star Status Accreditation from Best Companies. In 2009, one of two London agencies to receive accreditation (looks like our competition is stepping up their game!)
David Pollock, Managing Director, Greene & Co., believes in caring for his staff in order to motivate them to do their best. The company philosophy centres on the idea that staff will not be successful unless they are enjoying their work and feel that they are growing as individuals. Unusually within estate agency Greene & Co. retain high levels of staff loyalty, with 86.5% of staff saying they feel engaged within the business vs. only 70.7% of staff from non-accredited companies.
Jacqui Daley, Marketing Manager and Jenny Khan, Property Management of Greene&Co accepting Best Companies accreditation in 2009 and 2008
Urban Spaces is a CoolBrand
One of our accolades, of which we are extremely proud, was to have been named by CoolBrands as a truly cool brand!
CoolBrands is an unprecedented initiative from the Superbrands organisation and is considered a key barometer of the nation’s coolest brands, people and places...
We are the first – and only- estate agent ever to have been given the honour of being named as one of the U.K.’s coolest brands. This was not only for our originality, but also our integrity and honesty.
What does this mean to you?
That your property will be marketed by a company that attracts cool and professional customers and knows a little bit more than most on marketing!
