GREENE & CO. WIN TOP INDUSTRY AWARD FOR BEST CUSTOMER SERVICES, Nov 2007
8th December 2007
Greene & Co., one of North West London’s most successful estate agencies, has received the honour of being named Best Customer Services Agency at the prestigious national Estate Agency of the Year Awards 2007.
The accolade has been awarded to Greene & Co. “because of its original thinking to ensure that customer service is the best that it can be”, said the judges report. Examples of good ideas include the managing director’s direct line on all company stationery and the Goodwill Charter – a highly acclaimed scheme where buyers and sellers both sign an agreement promising not to guzump or gazunder. Both parties pay an amount of money to the estate agent and this is forfeited if either side pulls out. The result is committed buyers and a fall-through rate of one in five sales – significantly lower than the industry average.
A variety of initiatives ensure that Greene & Co. staff feel involved in the business and employees are well incentivised to keep customers happy, receiving £150 in Marks & Spencers vouchers if they receive a “Best” in the customer feedback and £25 for every unsolicited thank you letter. The managing director deals with all complaints personally and there are vigorous checks in place – above and beyond the usual mystery shopping – to make sure that service is the best it can be.
David Pollock, Managing Director, Greene & Co., commented: “This is an outstanding achievement. I believe in caring for all my staff to motivate them to do their best and this award is a reflection of their hard work. Our challenge now is to maintain and improve on the standards we have set ourselves.”
Earlier in 2007 Greene & Co. were named one of the ‘100 Best Small Companies to Work For’ in the annual list published by The Sunday Times and workplace engagement specialists Best Companies Ltd. - one of only two estate agencies in London to receive the accreditation.
The Estate Agency of the Year Awards, supported by the National Association of Estate Agents, are a benchmark for exceptional standards of service and achievement within the industry. Each award is voted for by a panel of leading property experts, estate agency professionals and property journalists.
See us win the award
See us in the Press
Sold Out Magazine, January 2008
Findaproperty.com, December 2007
Notes to Editors
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About Greene & Co.
Greene & Co are one of London’s most successful Estate Agents, with over 20 years experience in the buying, selling, letting and management of property across North West London. Each of Greene & Co.’s four branches has a different area of focus and style of approach. The longest established Greene & Co. branches in West Hampstead and Maida Vale represent a range of mid market properties across the area for first and second time buyers, with a new branch due to open in Crouch End in late Dec 2007.
Home was established in 2000, as a concept store in Belsize Park. The comfortable and informal shop environment is customer friendly, with all property details on display to encourage browsing and facilities for customers to sit down for coffee and sweets while searching through the in-shop computers. Urban Spaces in Clerkenwell are experts in the buying and selling of lofts, live/work and unusual contemporary design spaces throughout the UK.
David Pollock, Managing Director, has developed a strong customer service culture and personal service features that differentiate Greene & Co. from most estate agents and their pioneering Goodwill Charter has significantly reduced gazumping and gazundering.
About Estate Agency of the Year Awards
For more information about the EAF and the Awards please visit: www.estateagencyevents.com/awards2007